FAQs
info@nautical.fashion
Email us.
+382 67 000 908
Call us.
Questions & Answers
How to order a product?
In the online store, select the product, color, and size, then click the button to add it to your cart. By clicking on the cart or your profile icon in the online store, you will be redirected to the order overview page. There, you can change the quantity, remove a product, or add a new one by returning to the desired category. Once you have finished selecting products, click the button to proceed to the next step, choose your delivery and payment method, and complete all required fields. After entering all the necessary information, click the button to confirm your order. Within a few minutes, you will receive an email with your order summary at the email address you provided during checkout.
Do I need to register to shop in the online store?
Registration is not required to make a purchase in the online store. You can shop as a guest; however, you will need to enter certain mandatory details for shipping and order confirmation. Despite this option, we recommend creating an account. By registering, you will create your own profile where you can access your order history, save products to your wishlist for future purchases, subscribe to updates about activities in the online store, and more.
How to cancel an order?
If you have confirmed your order and already received a confirmation email, the order can be canceled by contacting us at info@nautical.fashion or by phone at +382 67 000 908. We will then proceed with the order cancellation process.
Can I change the delivery address after placing my order?
If you have already received the order confirmation email, you can no longer change the delivery address yourself. However, we may be able to update it for you if you notify us in a timely manner, specifically on the same day you received the confirmation email.
In that case, please contact us at info@nautical.shop
or by phone at +382 67 000 908.
How can I know if my order has been confirmed?
fter confirming your order, please check the email address you provided during checkout, as you will receive an order confirmation message at that address. If you do not receive the message, we recommend checking your “Spam” or “Junk” folder. Due to different network or computer settings, your order confirmation may be delivered there.
If you cannot find the confirmation email in that folder, please contact us at info@nautical.shop
or by phone at +382 67 000 908.
If you have registered for an account in the online store, you can easily review your orders through the profile you created.
What does it mean if a product is out of stock?
This means that the product is currently unavailable. If a product cannot be supplied, it will be removed from the online store offering.
If you are interested in purchasing a product that is out of stock, please contact us and we will check the availability options for you or recommend a similar product that may suit your needs.
Can I order products through a company or as a company?
What are the delivery options?
When ordering a product in the online store, you can choose one of the following delivery methods:
a) delivery to the address you provided when placing your order
What is the average delivery time?
What should you know about delivery to your home (selected) address?
For example, if you choose delivery of a product to your home address and:
If you have already paid for the order but are not at home at the time of delivery, the carrier is obliged to notify the Sender about the inability to deliver the shipment. In such a case, the Sender is required to provide the carrier with additional instructions.
If delivery is still not possible after the additional instructions from the Sender, the carrier is obliged to return the shipment to the Sender. The Sender will then contact the Recipient to arrange redelivery of the shipment or refund the payment, if agreed.
If you are not at home at the time of delivery, the carrier is required to notify the Sender about the inability to deliver the shipment, after which the Sender will provide further instructions to the carrier.
